Refund & Return Policy

Effective Date:

At Kappi Plus, customer satisfaction is important to us. If you experience any issue with your order, please review the policy below.

 

 

  1. Return Eligibility

Returns are accepted only if:

the product remains sealed and unopened

the request is raised within 7 days of delivery

Products that have been opened, used, or damaged after delivery may not be eligible for return or refund.

 

  1. Refund Process

Once the returned product is received and inspected, eligible refunds will be processed within a reasonable timeline through the original payment method or an appropriate alternative.

 

  1. Replacement Policy

In cases involving damaged or incorrect products, replacement support may be provided depending on product availability and verification.

 

  1. Non-Returnable Conditions

Returns or refunds may not be accepted for:

opened products

damaged packaging caused after delivery

products returned after the eligible timeline

incorrect usage or storage conditions